Get Your Answer Here

Below you’ll find answers to some of the most frequently asked questions we receive. We are constantly adding our most asked questions to this page.

We deliver our services via our sister company, Illumina Lifestyle Consulting and so transactions may appear on your statement as a payment to Illumina Lifestyle Consulting.

For UK delivery we charge £3.50 for individual books and £4.50 per book bundle. All orders are sent using the Royal Mail 2nd Class Signed For service which normally arrives in 2-3 business days and requires a signature.

For International orders, the Royal Mail International Tracked and Signed For service is used. Delivery charges vary by country and are available to view when completing your order at checkout.

We aim to dispatch your order as soon as possible, usually the same day or the next day if you place your order during the week. Orders made during the weekend or on bank holidays are dispatched on the next working day.

The Royal Mail Signed For delivery service delivers within 3 working days to addresses in the UK. Delivery to international destinations will take longer.

Virtual items are immediately available once they are downloaded.


Our books are specialist items which we believe will definitely be read by you and so we do not refund items unless they are defective. However, each order is quality checked prior to shipping to prevent this from happening.

Health checks and Individual consultations

Health checks and individual consultations are refunded in line with our payment, deposit refund and cancellation policies.

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